How to Make a Token Payment to Kenya Power and Lighting Company (KPLC)

Kenya Power and Lighting Company (KPLC), commonly known as Kenya Power, provides prepaid electricity services that require customers to purchase tokens for power consumption. These tokens are numeric codes that are entered into a prepaid meter to load purchased electricity units. Below is a detailed guide on how to make a token payment to KPLC.

1. Understanding the Requirements

Before making a token payment, ensure you have the following:

Account/Meter Number: This unique identifier is required to purchase tokens for your specific meter.
Payment Method: You can pay through mobile money services, banking platforms, or authorized agents.
Sufficient Funds: Ensure your payment method has enough money to complete the transaction, including any associated fees.

2. Steps for Making Token Payments via Mobile Money

The most popular method for purchasing KPLC tokens is through mobile money platforms such as M-Pesa or Airtel Money.

Using M-Pesa:

Access the M-Pesa Menu:
- Open the M-Pesa app or dial *334# on your mobile phone.
Select the Paybill Option:
- Choose Lipa na M-Pesa and then select Paybill.
Enter KPLC’s Business Number:
- Input the KPLC Paybill number for prepaid tokens, which is 888880.
Enter Your Meter Number:
- Use your 11-digit prepaid meter number as the account number.
Input the Payment Amount:
- Enter the amount you wish to pay, ranging from Ksh. 100 to Ksh. 35,000.
Confirm Payment Details:
- Double-check the details (business number, meter number, and amount) before proceeding.
Enter Your M-Pesa PIN:
- Key in your PIN to authorize the transaction.
Receive Confirmation:
- You will receive a confirmation SMS from M-Pesa and another SMS from KPLC containing the token number.

Using Airtel Money:

Open the Airtel Money menu and select Pay Utilities.
Choose KPLC Prepaid.
Input your meter number and the amount to pay.
Enter your Airtel Money PIN to confirm the transaction.
Wait for an SMS with the token details.

3. Banking Platforms and Payment Apps

You can also pay for tokens through banking platforms such as internet banking, mobile apps, or ATMs.

Using a Bank’s Mobile App:

Log in to your banking app.
Navigate to the Bill Payments or Electricity section.
Select KPLC Prepaid as the service provider.
Enter your meter number and payment amount.
Confirm the details and authorize the payment.
You will receive the token via SMS or email.

ATM Payment:

Insert your card and enter your PIN.
Select the Pay Bills option and choose Electricity Payment.
Enter the KPLC Paybill number, your meter number, and the payment amount.
Confirm the details and complete the transaction.

4. Using Authorized Agents

Authorized agents such as supermarkets, kiosks, or KPLC offices can also assist with token payments.

Provide your meter number and payment amount to the agent.
Pay the agent in cash or using your preferred payment method.
Collect the printed receipt with the token number.

5. Entering the Token

Once you have received the token number:

Go to your prepaid meter.
Key in the 20-digit token number using the meter keypad.
Press the Enter or OK button.
The meter will display the number of units purchased and the updated balance.

6. Troubleshooting Common Issues

Incorrect Meter Number: Double-check your meter number before payment to avoid sending tokens to the wrong meter.
Delayed Tokens: If you do not receive your token within a few minutes, contact KPLC’s customer service or use their self-service options by dialing *977#.
Token Not Loading: If your meter does not accept the token, ensure you entered the digits correctly. Contact KPLC for assistance if the issue persists.

7. Advantages of Prepaid Token Payments

Convenience: Payments can be made anytime and from anywhere.
Budget Control: Allows you to manage your electricity consumption.
Quick Processing: Tokens are generated almost instantly after payment.

By following these steps, you can seamlessly make token payments to KPLC, ensuring uninterrupted electricity supply.