Additionally, technical glitches in the power provider’s backend servers sometimes disrupt the process, causing further inconveniences. Fortunately, there are reliable and real-time ways to retrieve your token numbers without waiting for an SMS response.
1. Using Kenya Power’s USSD Code
Kenya Power offers a simple USSD solution to access your tokens. Dial *977# on your mobile phone and follow the prompts. Select the option to retrieve recent token purchases, and your token number will be displayed instantly.
2. Via the MyPower App
Download the Kenya Power MyPower app, available on Android and iOS. Log in with your account details, and navigate to the “Token History” section. This app allows you to view all your recent token purchases, ensuring you’re never left in the dark.
3. Checking via Your Mobile Money Platform
Most mobile money services, like M-Pesa, store your transaction history. Navigate to the “M-Pesa” menu, select “My Account,” and then “Mini Statement.” Locate the Kenya Power transaction to retrieve your token.
4. Contacting Customer Care
If all else fails, contact Kenya Power’s customer care via their toll-free line 97771, email, or social media platforms for immediate assistance.
With these options, you can ensure a seamless and stress-free token research experience.
