Safaricom has introduced charges for its reverse call service, starting from the third attempt. Initially, the reverse call service allowed users to request the person they are calling to cover the cost of the call without incurring any charges.
However, with this new policy, Safaricom will charge users from their third reverse call attempt onwards. This move likely aims to regulate the usage of the service and manage network resources more effectively.
Safaricom has announced a change to its reverse call service, now introducing a fee for customers who use the service more than twice in a single day.
Previously, the service allowed unlimited free reverse calls, but under the revised terms and conditions, customers will now be charged Ksh 0.5 per request for any reverse calls made after the first two in a day.
This change aims to curb misuse, as Safaricom noted that some users were relying on reverse calls even when they had sufficient airtime. Safaricom clarified that the first two reverse call requests each day will remain free of charge.
Additionally, the company specified that the reverse call service is only available for calls made within the Safaricom network.
The reverse call feature, first introduced in June 2019 as an enhancement to the “Please Call Me” service, was designed to assist Safaricom’s over 31 million customers by allowing them to transfer the cost of a call to the receiver.
To use Safaricom’s reverse call service, callers need to add the symbol ‘#’ before dialing the recipient’s number.
For instance, if a customer wants to make a reverse call to the number 0722000000, they would dial **#0722000000**. This ensures that the call costs are transferred to the recipient, provided they accept the charges.
